FAQs

Frequently Asked Questions

We keep getting a number of queries, so we thought it might be a good idea to list some of them down and save you a phone call. We'll keep adding to these as we go along:

Do you have a physical store as well?

Yes, we have a physical store as well as our online store. This allows us to offer a wider range of art and craft materials at better prices, with the convenience of home delivery. You can also pick up products directly from the store and save on shipping charges.

What payment options do you accept?

Currently, we only accept online payments. The payment gateway is managed by Paytm, PayUMoney, and PayPal, which ensures security for your transactions and offers multiple options including credit cards, debit cards, and net banking.

If you would prefer to make a direct online transfer, drop us an email at shilpidea@gmail.com, and we will provide you with our bank account details.

Are these all the art and craft materials that you stock?

We stock not only art and craft materials but also handcrafted items for home, office, and gifting purposes. Our product range is constantly growing—keep visiting us every Monday for new additions.

Where all do you ship?

We ship all over India and cover every state. We also deliver to several international locations.

How do you ship my order?

We have tied up with reputed courier service providers like Delhivery, Aramex, DTDC, XpressBees & India Post. Delivery time is usually 5–7 business days, but may vary depending on location. In some cases, India Post provides faster service.

How will I know my order has shipped?

You will receive an email with tracking details once your order is shipped. If you provided a mobile number while placing the order, you will also receive an SMS notification.

How do I know my order will not get damaged?

We take extra care while packing to ensure your order reaches you in mint condition. In the unlikely event that you receive damaged items, please contact us at shilpidea@gmail.com, and we will replace them free of cost.

Where are you based out of?

Our registered office and retail store are located in Delhi.